Posted by Checkbook on May 07, 2020
Checkbook Partners with ath Power Consulting
In an age where experience is everything, ath Power Consulting Corporation is one of the leading providers of CX, EX and UX research, market analysis and competitive intelligence in the industry. It is no surprise that ath Power has emerged as a preferred partner for some of the largest brands in the US and Canada (their valued clients include names like JPMorgan Chase, Wells Fargo, TD Bank, Hertz, Irving Oil, and Bank of America). ath Power has successfully helped its clients improve customer retention and brand loyalty through data gathered from its network of mystery shoppers and its survey research tools.
ath Power executes on thousands of mystery shops every month which means they need to pay thousands of individuals each month. The company needed a faster and more user-friendly payments solution to eliminate the inefficiencies they were facing. With their old payments mechanism, ath Power was spending too much time disbursing payments and handling support issues.
Checkbook answered the call for help by offering an end-to-end solution which streamlined the process of sending payments while also offering a simple, user-friendly experience for mystery shoppers to receive payments digitally. Not only were shoppers pleased with the faster processing, but ath Power was excited to have Checkbook offer free web chat to mystery shoppers for handling support issues. The burden of handling support and triaging issues with their previous vendor was removed as Checkbook could handle everything in real-time with payment recipients.
Since ath Power’s partnership with Checkbook, they have disbursed upwards of 15,000 Digital Checks in a matter of just a few months. Checkbook’s Digital Check solution has cut time spent on making payments by 90%, due to an easier disbursement process and exceptional support staff. In addition to this, ath Power has successfully cut more than 80% of the costs associated with making payments through the use of Checkbook.
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“We have benefited greatly from our move Checkbook and we couldn’t be happier. We found improvement in all the areas we were hoping to achieve with this new partnership: lower cost, less manual work, and a much better user experience for our shoppers. We look forward to a very long-lasting relationship with Checkbook.”